If you have a question related to the PANNAO ejections, you can ask our managers. However, we strongly recommend that the list of frequently asked questions be consulted in advance.

During the drying process, it was found that the number of strings in the kit was not sufficient to complete the work. Why would that happen?

All kits that are sold shall be pre-empted and checked for the required flow. As a result, the set contains a number of small-scale strings. Such a problem may arise if the stitching occurs not according to the instructions: for example, it is indicated that the two strings are being carried out and that the work of you is carried out in 3. The elevated flow may result in very large shifts on the intel side, as well as the erroneous outflow of work. In this regard, we strongly recommend that instructions be followed and that attention be given to the display.

When you look at the description of the set on the website, where you can see how many blends (blower laughs), cross, semi-cross or other kinds of cross, how many strings are produced?

This information is always indicated in the key to each set. Often, the information is too voluminous to be included in the recruitment description on the website. The number of filaments depends to a large extent on the canva on which the painting is produced. Designors tend to follow the standards you can read in any leaching literature. For example, on the canva of Aida No. 11, three strings, one on the canva of Aida No. 14 and 16 in two threads, one on Aide No. 18 in one, etc.

What do you do if you didn't have a thread in the kit?

1. You can go to the place where you've sold your set to the store. If it proves the correctness of the instruction, you'll be provided free of charge.

2. You can write us a letter indicating all the necessary information:

• FIO;
• Your address, with an index;
• recruitment artics;
• The address and, where possible, the phone of the store where the kit was purchased;
• Victim number (provided with niteer) and packers (specified by instructions);
• The number of threads you used in stitching;
• The missing colour sample, its number on the holder and the required number of filaments.

The letter is sent to 111024, Moscow, 5th Cable, 3rd, with the PANNA kit. We're sending a missing color to that address. free♪

The colour pattern indicates the words, and how can I know the exact color numbers?

The exact colours of the filament are not specified to protect the sets from forgery. Describe to us the problem that led to the need to know the color number, we'll try to help you.